Free Worldwide Shipping
Free Worldwide Shipping

Charming Quinceanera Dresses Ball Gown Long Sleeve Lace Tulle Prom Debutante Sixteen 15 Sweet 16 Dress vestidos de 15 anos

(%)
14-28 Days
US SizeBust(cm)Waist(cm)Hip(cm)Hollow to Hem(cm)
2836591147
4846892147
6887096150
8907298150
109375101152
129779105152
1410083109155
14W10486110155
1610486112155
16W10992116155
1810986117155
18W11498121155
2011491122155
20W119104126155
2211997127155
22W124109131155
Custom Sizecustomcustomcustomcustom
Total Price:
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Buyer protection
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Easy returns and refunds
Free shipping worldwide

1. Any questions(like color,standard size,custom,when you can get it,urgent service,change dress style,discount and so on,please feel free to let us know.

2.You can tell us all your requirements by messages when make the order.

3.We have DHL/UPS/TNT/Fedex/Aramex/DPD/EMS and all other express shipping way.

 

 

All dresses can be custom-made.Please give us following information when you order:

Option 1-8 is measured in ___ (CM or inches)

1.Bust = ___

2.Waist = ___

3.Hips = ___

4.Shoulder to Shoulder= ___

5.Shoulder to waist= ___

6.Hollow to floor (without shoes)= ___

7.Height= ( without shoes)= ___

8.Shoes Height= ___

1: This dress does notinclude any accessories such as gloves, wedding veil and the crinoline petticoat ( show on the pictures). Bidding is for one dress only!

2 : Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, we can not guarantee that the color of our products will be exactly the same with the photographs you saw.

We may fold the gown inside out to protect the beading or lacing. We will put the gown in a courier bag. Steam press is recommended after international transportation

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. But if you have any suggestions,we will try our best to low down such fee.

1.Do you offer custom made service?

a.Yes,we do. We can make the dress according to your measurements as long as you agree that final alteration might be needed for best fit. We strongly recommend that you have your measurements taken by a professional before buying any gown online.

2.Will the dress looks exactly as shown on the pictures?

a. Please note that our items are hand-made, and they cannot be 100% exactly like the items in the photos. Just like hand painted pictures, painting the same image twice can never be exactly the same. Each listing is for making you an item which is about 95% like the item in the photos we have provided. Thanks for your kindly understanding.

1.Our Cancellations Policy

a. Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.

b. Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.

c. Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.

d. Once your order has been shipped, it can no longer be cancelled.

2.Returning For Replacement or Refund

a. Your satisfaction is of utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to your order specifications. Try on your dress as soon as possible without removing the tags, altering, or washing the dress.

b. If you are returning or exchanging dresses or accessories, please make sure they are in their original condition – unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and no perfume.

3.Defective, Damaged or Misshipped Items

a. You are eligible for a refund of the full purchase price plus shipping costs for defective, damaged or mis-shipped items. If you believe your items were damaged during delivery, you must first obtain “Proof of Damage” documentation from your delivery carrier.

4.Return Process

a. Submit a return request to us within 15 days of your order’s shipment. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from my shop.

b. Once our sellers has approved your request, please send the item and the completed Product Return Form back to us ASAP.

c. Once received at our facility, your return will be processed in 1 to 3 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition we will not be processed as refunds and will be shipped back to you.

*Leaving a neutral or negative feedback can not thorough solve yours problems. Please contact us before leaving a neutral or negative feedback. As a serious and responsible seller, we will try our best to solve your problem.

*If you are satisfied with your purchase and our total service, please take a minute to leave us a positive feedback with an overall Detailed Selling Rating.

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SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of SmilysStores (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of http://www.smilys-stores.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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